Benefits support and welfare advice for families
If you and your family need help with benefits, welfare and other money worries, we can support you.
What support you can get
The Benefits Support and Welfare Advice team can give you guidance and support with:
- benefits applications and appeals
- understanding which benefits to claim
- benefits related to work, childcare costs, rent, bills, and hardship support to improve financial stability
- health and disability claims, including for children with additional needs
- accessing other Family Hubs teams
What we cannot help with
We do not provide advice on:
- debt
- housing
- immigration
- employment
- family law matters
- consumer law matters
- energy and fuel bill advice
But we can sign-post and refer you to services who can help on these issues, such as Mary Ward Legal Centre, Citizen’s Advice, Good Work Camden, and other council services.
Who can get support
Our team help parents and carers with children up to age 19 (or age 25 if they have SEND). We also help expectant parents.
How to request support
Online
You can ask for support from the team using our online form.
You’ll be asked for your contact details and what support you need.
Ask for helpFamily Hub
You can ask staff at any Family Hub to refer you to the Benefits Support and Welfare Advice team.
Professional referral
Anyone working with families in Camden can refer someone for support. If you have access to Mosaic, you can make a referral there. If not, complete our professional referral form (PDF, 147KB) and send it to [email protected].
What happens next
Once you’ve requested support, the team will contact you within 3 working days to discuss your needs. They’ll also book a consultation appointment with you to go into more detail and look at support options.
Contact us
If you have any questions, you can speak to the staff at any Family Hub.